Returns and Refunds

Last updated October 31, 2026.

If something isn't right, we want to make it right. You can return unopened items within 30 days of delivery.

Unopened items, within 30 days

Return unopened, unused items in their original packaging, with seals intact, within 30 days of delivery for a refund to your original payment method.

To start a return, email belle.vie.collectivellc@gmail.com with your order number and the items you are returning, and we will reply with return instructions.

Return shipping is at your cost unless the item arrived damaged, defective or wrong. Please use a trackable service; we can't refund a return that is lost on its way to us.

Opened items

For everyone's safety, we can't accept returns of opened supplements unless they arrived damaged, defective or wrong.

Damaged, defective or wrong items

Tell us within 7 days of delivery, with your order number and a photo. We will send a replacement or a full refund, including the original shipping, and let you know if we need the item back.

Subscribe & save

You can cancel future subscription orders anytime from your account. A subscription order that has already been placed follows these same return rules.

Refunds

Once we receive and check your return, we refund what you paid for the item to your original payment method within 5 business days. Your bank may take a few more days to post it.

Original shipping is refunded only when we made an error or the item arrived damaged or defective.

Rewards points used on a refunded order are returned to your account, and points earned on it are removed.

Cancellations

You can cancel an order for a full refund until it ships. Email us as soon as you can; once it has shipped, these return rules apply.

Exchanges

We don't offer direct exchanges. Return the unopened item for a refund and place a new order.